Refund policy
Last updated: June 4, 2026
This page explains how preorders, shipping, returns, and refunds work for orders placed at damngoodaudio.com.
1. Preorders
Some or all products on our store may be offered as preorders. A preorder means you are purchasing an item before it is ready for dispatch.
For our current release:
- preorders open on June 23, 2026
- the full amount is charged when the preorder is placed
- orders are released in batches
- Batch I is available until sold out
- Batch II becomes available after Batch I sells out
- customers cannot change batch after ordering unless we agree otherwise in writing
The first dispatch window is currently estimated for the end of September 2026.
Preorder dispatch dates are estimates only. Dispatch may be affected by manufacturing constraints, parts availability, testing, customs, freight, or other logistics-related delays.
If dispatch is materially delayed, customers may cancel their preorder for a full refund before dispatch.
2. Shipping regions
We ship to the countries made available at checkout. If your country is not available at checkout, we do not currently ship there.
3. Shipping charges, duties, and taxes
Shipping costs are shown at checkout before you complete your order.
For orders shipped outside the European Union, import duties, local taxes, and customs charges are not included unless expressly stated otherwise and may be charged by the destination country.
Customers are responsible for any such import-related charges unless we clearly state otherwise on the website or at checkout.
4. Tracking and delivery
We provide tracking information for all orders after the order has been shipped.
Delivery time after dispatch may vary depending on destination, customs processing, local courier performance, and other factors outside our direct control.
If a parcel is confirmed lost in transit, we will provide a full refund.
5. Consumer right of withdrawal
If you are a consumer in the European Union or European Economic Area, you generally have the legal right to withdraw from your purchase within 14 days after you, or a person you nominate, receives the goods.
For preorder items, this 14-day period starts when the goods are delivered, not when the preorder is placed.
To exercise your withdrawal right, please contact us using our contact form with a clear statement that you wish to withdraw from the purchase.
You must then return the goods without undue delay and within the period required by applicable law after notifying us.
6. Return shipping costs
Non-defective returns
For returns made under the consumer withdrawal right where the goods are not defective, the customer is responsible for the direct cost of return shipping.
Defective, damaged, or incorrect items
We cover reasonable return shipping costs for items that are defective, damaged, incorrectly supplied, or otherwise not in conformity with the contract.
7. Return instructions and address
Please contact us before returning any item. We will provide the appropriate return instructions and return address after you contact us.
For return requests, please use our contact form .
8. Refunds
If you validly exercise your consumer withdrawal right, we will issue the refund within 14 days of receiving your withdrawal notice, although we may withhold reimbursement until we receive the returned goods or proof that they have been sent back, where permitted by law.
Refunds are made using the original payment method unless otherwise agreed.
For defective-item refunds, we process refunds without undue delay after the issue is confirmed and the appropriate remedy is determined.
9. Condition of returned goods
If you are returning goods under the consumer withdrawal right, please return them in a condition consistent with handling only to the extent necessary to establish their nature, characteristics, and functioning.
Original packaging is preferred where available, but it is not required in order to exercise mandatory legal rights.
If the value of returned goods has been diminished by handling beyond what is necessary for inspection, we may reduce the refund where permitted by law.
10. Exchanges
We do not offer routine exchanges for customer convenience.
This does not limit any mandatory rights you may have if goods are defective, damaged, or otherwise not in conformity with the contract.
11. Contact us
If you have any questions about shipping, preorder timing, returns, or refunds, please use our contact form .
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